Connect Digitalstream - Financial Stability Analysis Platform

Information We Collect

Connect Digitalstream collects various types of information to provide you with our financial stability analysis services. We want you to understand exactly what data we gather and why it's necessary for delivering personalized financial insights.

Personal Information

Contact details including your name, email address, phone number, and mailing address
Account credentials and authentication information for secure platform access
Financial information such as income ranges, investment preferences, and risk tolerance levels
Professional background including occupation, industry, and experience level with financial tools

Automatically Collected Data

When you interact with our platform, we automatically collect technical information that helps us improve your experience. This includes your device type, browser information, IP address, and how you navigate through our services.

We never collect more information than necessary to provide our services effectively. Every piece of data serves a specific purpose in delivering you accurate financial analysis and recommendations.

How We Use Your Information

Your personal information powers our ability to deliver customized financial stability analysis. We've built our entire platform around providing you with insights that matter specifically to your financial situation and goals.

Purpose	Information Used	Frequency
Financial Analysis Generation	Income data, spending patterns, investment history	Real-time during platform use
Account Security	Login credentials, device information, access logs	Every session
Service Communications	Contact information, communication preferences	Monthly or as needed
Platform Improvements	Usage patterns, feature interactions	Continuous analysis

We also use aggregated, anonymized data to identify trends in financial behavior that help us improve our analytical models. This process ensures no individual user can be identified while still allowing us to enhance our services for everyone.

Data Sharing and Third Parties

Connect Digitalstream maintains strict control over your personal information. We don't sell your data to third parties, and we only share information when it directly benefits your experience or when legally required.

Authorized Service Providers

We work with carefully selected partners who help us deliver our services:

Cloud storage providers who maintain our secure data infrastructure in Thailand
Payment processors for handling subscription transactions and billing
Analytics services that help us understand platform performance and user experience
Customer support tools that enable us to assist you more effectively

Legal Requirements

In accordance with Thai privacy laws and international regulations, we may disclose your information when required by law enforcement, court orders, or regulatory authorities. We'll always notify you of such requests unless legally prohibited from doing so.

Your Privacy Rights

You have significant control over your personal information. Understanding these rights helps you make informed decisions about your data and how we use it.

Access and Portability

You can request a complete copy of all personal information we hold about you. This includes your account data, analysis history, and any communications we've exchanged. We'll provide this information in a commonly used digital format within 30 days of your request.

Correction and Updates

If any of your personal information becomes inaccurate or outdated, you can update it directly through your account dashboard or by contacting our support team. Keeping your information current ensures our financial analysis remains relevant and helpful.

Data Deletion

You can request deletion of your personal information at any time. We'll remove your data from our active systems within 30 days, though some information may remain in backup systems for up to 90 days as part of our standard data protection procedures.

To exercise any of these rights, simply contact our privacy team using the information provided at the end of this policy. We'll guide you through the process and ensure your request is handled promptly.

Data Security and Protection

Protecting your financial information requires robust security measures. We've implemented multiple layers of protection to safeguard your data against unauthorized access, loss, or misuse.

Technical Safeguards

End-to-end encryption for all data transmission between your device and our servers
Advanced firewall protection and intrusion detection systems monitoring our network 24/7
Regular security audits and penetration testing by independent third-party specialists
Multi-factor authentication options for account access and sensitive operations

Physical Security

Our data centers in Thailand feature restricted access controls, surveillance systems, and environmental monitoring. Only authorized personnel can access areas where your information is stored, and all access is logged and monitored.

Employee Training

Every Connect Digitalstream team member receives comprehensive privacy and security training. We maintain strict confidentiality agreements and conduct regular refresher courses to ensure everyone understands their role in protecting your information.

Data Retention and Storage

We retain your personal information only as long as necessary to provide our services and comply with legal obligations. Our retention periods are designed to balance your privacy rights with practical business needs.

Active Account Data

While your account remains active, we maintain your personal information and analysis history to provide continuous service. This includes your financial profiles, generated reports, and communication preferences.

Inactive Account Handling

If you haven't accessed your account for 24 months, we'll send notifications to your registered email address. After 36 months of inactivity, we begin our data deletion process unless you reactivate your account or request extended retention.

Legal Compliance Retention

Some information must be retained longer to comply with Thai financial regulations and tax requirements. This typically includes transaction records and identity verification documents, which we maintain for seven years after account closure.

International Data Transfers

While Connect Digitalstream operates primarily within Thailand, some of our service providers and backup systems are located in other countries. We ensure these transfers meet strict privacy protection standards.

Transfer Safeguards

Any international data transfers are protected by appropriate safeguards including contractual clauses that require recipients to maintain the same level of protection we provide. We regularly audit these arrangements to ensure continued compliance.

For users in the European Union, we ensure all transfers comply with GDPR adequacy requirements and maintain valid legal bases for cross-border data processing.

Cookies and Tracking Technologies

Our platform uses cookies and similar technologies to enhance your experience and provide personalized financial insights. Understanding how these work helps you make informed choices about your privacy preferences.

Essential Cookies

These cookies are necessary for basic platform functionality, including maintaining your logged-in session, remembering your preferences, and ensuring secure data transmission. You cannot opt out of essential cookies while using our services.

Analytics and Performance

We use analytics cookies to understand how users interact with our platform, which features are most helpful, and where we can improve the experience. This data is aggregated and anonymized, so individual users cannot be identified.

Cookie Management

You can manage your cookie preferences through your browser settings or our privacy dashboard. Keep in mind that disabling certain cookies may limit some platform features or require you to re-enter information more frequently.

Changes to This Privacy Policy

As our services evolve and privacy regulations develop, we may need to update this privacy policy. We're committed to keeping you informed about any changes that might affect how we handle your information.

Notification Process

Before implementing any material changes to this policy, we'll notify you through email and prominent notices on our platform at least 30 days in advance. This gives you time to review the changes and decide how you want to proceed.

For minor updates that don't affect your rights or how we process your data, we'll update the effective date at the bottom of this policy and include a summary of changes in our monthly newsletter.

Your Response Options

If you disagree with policy changes, you can modify your privacy settings, export your data, or close your account before the changes take effect. We'll always respect your choice and make the transition as smooth as possible.

Privacy Policy